Welcome to the Hackney Florist website. These Terms and Conditions set out the rules and guidelines for using our e-commerce platform for online flower delivery in Hackney and its surrounding areas. By placing an order through our website, you agree to comply with these Terms and Conditions. Please read them carefully before completing a purchase. If you do not agree to any part of these Terms and Conditions, you must not use our online services.
These Terms and Conditions apply to all customers placing online flower delivery orders with Hackney Florist in Hackney and neighbouring areas. Any exceptions or amendments to these Terms and Conditions will be stated explicitly by Hackney Florist in writing.
Orders for flower arrangements, bouquets, and other floral products from Hackney Florist can be placed through our secure online platform. The following steps outline the order process:
All orders are subject to acceptance by Hackney Florist. We may refuse an order for any reason, including unavailability of stock, delivery address being outside our service area, or payment issues. In such cases, a refund will be issued if payment has already been made.
Every effort is made to display flowers and products available for immediate delivery in Hackney and the surrounding areas. However, as natural products the availability of specific flowers may vary according to seasonal and market factors. If a chosen item or flower is unavailable, we reserve the right to substitute with a similar product of equal or higher value and beauty. We aim to maintain the overall look and feel of your selection. Any significant changes will be communicated where feasible prior to dispatch.
All prices listed on the Hackney Florist website are inclusive of VAT where applicable. Delivery rates for Hackney and surrounding areas will be specified at checkout and are subject to change according to the location and timing of delivery requests.
Payment for all orders must be made in full at the time of purchase through the secure payment options provided on our website. Accepted payment methods include most major credit and debit cards. Payment must be authorised and cleared prior to order acceptance. In the event of a declined payment transaction, your order will not be processed.
Upon receiving your order, you will be sent an email confirmation with details of your purchase. This confirmation does not represent an acceptance of your order, but acknowledges receipt of your request. The contract is formed when you receive a dispatch notification from Hackney Florist.
Hackney Florist delivers flowers and related products within Hackney and its surrounding locations as listed on our website. Standard and express delivery options may be available depending on address and the time your order is placed.
Delivery times are estimates and cannot be guaranteed, particularly during busy periods such as Valentine’s Day, Mother’s Day, and Christmas. We aim to deliver orders on your chosen date wherever possible, but late delivery does not entitle you to reject the order, unless time is of the essence and specifically agreed in writing.
It is your responsibility to ensure someone is present at the delivery address on the agreed date. Where no-one is available to accept delivery, our driver may leave the product with a neighbour, in a safe place, or follow any delivery instructions you have provided where feasible. We cannot accept liability for failed delivery due to incorrect information or recipient unavailability.
If you wish to cancel or amend your flower order, please contact Hackney Florist as soon as possible. You may be able to cancel or amend your order provided we have not yet begun processing or dispatching your flowers. For highly perishable and customised products, cancellation and refund rights may not be applicable if fulfilment has already started.
Once flowers have been prepared or dispatched, orders typically cannot be cancelled or altered. For products that are not perishable or customised, statutory cancellation rights apply as outlined under the Consumer Contracts Regulations 2013.
In the event of a successful cancellation, refunds will be processed using the same payment method originally used. Please allow sufficient processing time according to your payment provider’s standard policies.
Due to the perishable nature of flowers and the importance of prompt delivery for freshness, Hackney Florist cannot accept returns unless the products are faulty or not as described. If your flower delivery arrives damaged, incomplete, or not meeting the agreed description, please contact us within 24 hours of delivery, providing photographic evidence if possible.
After reviewing your claim and confirming any fault or issue, we will offer a suitable remedy which may include a replacement, partial refund, or full refund, depending on the circumstances. This does not affect your statutory rights as a consumer.
Hackney Florist will not be liable for any indirect or consequential loss, including but not limited to loss of business, income, or anticipated savings, arising out of or in connection with any order placed through our online service. Our total liability in contract, tort, or otherwise, arising in connection with the supply of any flowers or products shall be limited to the price paid for the relevant product.
We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited or excluded by law.
We shall not be liable for failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (force majeure events). These may include, but are not limited to, acts of God, adverse weather, strikes, pandemics, and restrictions imposed by government authorities.
Any personal data provided when placing an order will be processed in accordance with our Privacy Policy and data protection laws. The information you provide will only be used for the purposes of processing and fulfilling your order, facilitating delivery, or communicating with you about our services.
All content, designs, images, and written material on the Hackney Florist website are the intellectual property of Hackney Florist or its licensors. Reproduction, distribution, or adaptation without permission is strictly prohibited.
Hackney Florist aims to provide excellent customer service for every online flower delivery in Hackney. Should you have any concerns, please contact us promptly so we can resolve any issues. Feedback is welcome and helps us to improve our products and services.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. Hackney Florist reserves the right to update these Terms and Conditions from time to time; changes will not affect any orders already placed before such changes take effect.
These Terms and Conditions specifically apply to customers ordering online flower delivery in Hackney and the surrounding areas as outlined in our service zone on the website. By placing an order, you confirm you are requesting delivery within these eligible locations.
If you have any questions about these Terms and Conditions, how they apply to your order, or require further clarification prior to purchase, please get in touch via the contact form on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
