At Hackney Florist, our commitment is to bring you the freshest flowers, delivered with care straight to your door or business. As a trusted local florist serving Hackney and the surrounding areas, we pride ourselves on high standards of quality and customer service. If for any reason your order falls short of your expectations, we’re here to help. Please read our policy below regarding returns, refunds, and complaints.
Your flowers should arrive in perfect condition. In the unlikely event that they arrive damaged or not as described, we urge you to contact us within 24 hours of delivery. Please provide a clear description of the issue, along with a photo of the flowers, the original packaging, and delivery note. This allows us to assess the problem quickly and offer the most suitable solution.
We guarantee the freshness of your flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions included with your order. Hackney Florist selects only prime blooms, so you can be confident in the longevity and beauty of your arrangement. Should you notice your flowers deteriorating within this window despite following care instructions, get in touch as soon as possible so we can resolve the issue.
If your flowers arrive damaged, do not meet our freshness guarantee, or do not accurately reflect your order, we offer the following options:
All refund or replacement requests will be addressed quickly. Please note that for any quality or delivery-related claims, we may request further evidence or details to investigate the matter thoroughly and to continue improving our service for the Hackney community.
We value every customer and strive for complete satisfaction. If you are unhappy with any aspect of your experience, your feedback is invaluable to us. Please contact our customer service team with details of your concern. We review all complaints carefully and respond within 2 working days to acknowledge receipt and outline the next steps. Complex matters may require further time, but we keep you updated throughout the process until a resolution is reached.
Hackney Florist has built a reputation for reliability and quality in the local area. Whether you are ordering for your home, office, or a special occasion, you can trust us to deliver fresh, beautiful blooms backed by transparent policies and responsive customer care. Your satisfaction is our priority, and we are committed to maintaining our fresh flowers guarantee for every order delivered in Hackney.
If you have any questions about our returns, refunds, or complaint procedures, please contact us and our friendly team will assist you further.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
